Customer telephone support: +44 (0) 2476 584 355
Stage One – Customer help Desk
Having experienced an issue, please call our customer Help Desk +44 (0) 2476 584 355 UK and 1-877-662-5872 USA
Our Help Desk team is highly trained and experienced at providing fast, remote assistance. As a result over 80% of issues are resolved immediately.
Stage Two – Industry Leading Box Swap
If a problem cannot be quickly be resolved by our Help Desk, then we implement industry leading Box Swap Service.
A replacement machine or module is pre-configured as appropriate and couriered to the appropriate store to be exchanged for the faulty unit. It is as simple as that. You don’t have to arrange to return the faulty item the courier takes it away at the same time as the replacement is delivered
Stage Three – Engineer Site Visit
In the very few instances where the problem still remains unresolved, then we arrange for a site engineer to visit and fix the problem. We provide nationwide coverage with our engineering partners to provide a fast, efficient service.
By offering superior customer support, through our Help Desk, Box Swap Service and nationwide engineering team, we can make sure that our customers get the very best out of our cash handling solutions.
Our support services is designed to be quick in response, flexible in operation and efficient to provide a resolution of any difficulty within the very minimum of inconvenience to our customers.
Help Desk Contact Details
To speak to a customer support representative, please call +44 (0) 2476 584 355 and we will be happy to deal with your query immediately
To contact our customer support centre by email, please write to firstname.lastname@example.org for a prompt response